JEWELRY CARE & REPAIR
REPAIR & RETURN
For products on regular prices, they may be exchanged within 7 days of the purchase date.
For products on final sale prices, we do not provide exchange or price match.
For Fine Jewelry such as 14k carat gold, 18k carat gold, white gold, we provide repairs at no cost. However, the repair is only limited to damages under normal use and defects in material or workmanship. Please use the bubble mailer and velvet bag that we enclosed to wrap the damaged product and allow about 20-30 business days for the repair process to complete. Please screenshot the shipping receipt and we will refund the payments through PayPal.
Put your jewels on last, and take them off first.
Always remove your jewelry when exercising and swimming, and doing sports.
Frequently clean your jewels with cleaning cloth.
Store your jewelry in your jewelry box or pouch when not wearing them.
Immediately wipe your jewelry if they are exposed to any time of acid, such as sweat.
CAUTION: JEWELRY ALLERGY
Jewelry allergies are usually caused by contacting nickel, which is used in the process of manufacturing precious alloys. There are also cases where sensitive skins could be allergic to precious metals such as gold or silver. If you are allergic to jewelry, please be very careful in selecting jewelry pieces, or consult with our team members to discuss the right type of jewelry for you.